Terms & conditions



Products

All product information and technical specifications contained in Tasnim Collections are for guidance only.

We make every effort to ensure that images and specifications displayed on our website are as accurate as possible. However, as the actual colors you see will depend on your monitor settings, we cannot guarantee an exact match to the product, it would be prefered to look at more than one screen for more accurate perception of the colors. Please note that smartphones and tablets generally make the colors highly saturated and disorted.

Since we make all clothes after order the rolls of fabric can sometime be a little different shade from order to order. Therefore we can't guarantee that you'll recieve the same exact color as before. However we always send one package with the same fabric from the same roll.

Tasnim Collections strives to get an as accurate length of your product as possible, but all measurments are approximate due to the nature of manufacturing. Variations up to 2 cm / 1 inch may occur.

We always try to maintain to supply you with the item requested, sometimes we may be unable to fulfill an order. In this instance, you will be informed at the earliest opportunity. Our jilbabs and abayas are made after measure.


Damaged items


All of our products must pass through a quality checking process before they are dispatched to our costumer. If there is an unlikely event of a defect or damaged item, it should be reported to us within 7 business days of receipt of the package. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
Please contact us at contact@tasnimcollections.com with a description and images of the product and the defect.



Return policy

- Tasnim collections will accept returns within 20 days of order delivery. All merchandise returned must be unworn and unused. We do however only accept returns on standard lenghts of our abayas (140-150cm) jilbab (165 -180 cm) or skirt/sarwal  (95-105 cm) and do not accept return on lengths that are shorter or taller than the standard sizes.

- Shipping charges are nonrefundable, and return shipping fees may apply. The customer is responsible for the shipping costs of the return. In certain circumstances, a usage or restocking fee may apply.

- Please allow up to 3 weeks for us to process your request.

- To return an item please contact us at contact.tasnimcollections@gmail.com and we will answer you with how to return and send you the return address.

- Tasnim Collections have the right to deny credit if the merchandise returned does not meet our return policy.

 

Shipment

All orders are shipped directly from Morocco to the costumer. 
As for shipping cost we calculate it by weight, you will se the shipping cost in your cart in sha Allah.

It generally takes our tailor about 7 - 20 days to finish your product, almost all our products are made after order which is the reason why we can povde you with so many color and sizing options. How long it takes depends on how many orders we have. We are working on making this process faster.

Packages are generally dispatched within 2 days after the tailor is finished with your product, and are shipped via Poste Maroc (prioritaire) or EMS. We always ship with recommended and traceable shipping.

From shipping to delivery it may take 5-15 working days with Poste maroc, 3-15 working days with EMS or 1-3 working days woth Amana express depending on what shipping method you choose and where you live, some countries in Asa takes even longerplease be aware it might take longer time due to different cirkomstances.

Please note that you as a costumer is responsible to provide accurate and complete adress and name, including all necessary information for the shipment to be successfully delivered, if this requirement is not met and the and the shipment cannot be delivered the costumer is responsible for the shipping fees  to re-ship the goods.

Import duties and taxes may be charged once the parcel has reached the destination county and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. Customs might also slow down the delivery to you since they can hold it. If you have any questions related to customs charges or time you are advised to contact your local customs office.



Countries we ship to

We ship world wide but we dont have all countries installed in our shop, If you get an error message while looking for your country and you would like to place an order with us please send us an email through our contact form.